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PERSPECTIVES

Website FAQs aren’t enough

There are so many ways to make customers’ experiences easy on your website. From ergonomic UX to automated responses, you’d think they’d have everything they need. Sometimes, you might even rely on FAQs or pre-set responses to complaints or queries...

There are so many ways to make...

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As SMEs are the backbone of the economy and a key focus for Expo 2020, how Callix can help them deliver excellent customer service at low costs

Following the recent economic changes, the regional business landscape has transformed quite extensively in the last few years. While many long-established businesses are re-thinking their activities in the region, many others have opted out of the global system in favour of more local opportunities. This has...

Following the recent economic...

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