In the second part of our series we’ll be taking a look at the concept of “pivoting” and why it may be time for your startup to pivot in a new direction. In the fall of 2010, a 26-year-old named Kevin Systrom had a major problem. Nobody was using his app. Specifically, nobody was using it the way he intended. Burbn was meant for check-ins; ideally users would check in to locations, earn points, a…
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Jul 24, 2019
Starting a new business is always hard. From what should you spend on, to who to hire, there are countless decisions to make. In this series, we take a look at some of the common pitfalls startups make, and ways for you to avoid them. All done from the perspective of your friendly neighborhood venture capital. It’s been a grueling 5 months. Sleepless nights, pitch deck after pitch deck and countl…
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May 21, 2019
At a time when women have forayed relentlessly into fields previously dominated by men - from politics to entrepreneurship and technology - there remain some industries where females are very much the minority. One such field is venture capital (VC) funding. According to networking community European Women in Venture, only about 9% of investing partners for seed and early-stage phases in Europe …
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Apr 15, 2019
Venture capital (VC) funding activities have long been concentrated in New York, Los Angeles, San Franciso and other key cities in the US. Though the country remains the epicenter of VC investments, other countries are fast catching up. Startups have mushroomed in China, India, UK, Germany, and UAE, among others. Naturally, these early-stage ventures are on the lookout for much-needed financial r…
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Feb 17, 2019
Congratulations on setting up your own business! After months—or maybe even years—of planning, research, and countless trials and errors, your dream has finally taken shape and you are now your own boss. But, before you kick back, relax, and reach for that celebratory glass of wine, there are a few more things that you need to lock down to ensure that everything goes smoothly once you put up the “…
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Jan 22, 2019
Businesses exert tremendous amounts of effort to reel in potential buyers, but can the same be said when it comes to making them stay? According to Bain & Company, acquiring a new customer is 6 to 7 times more expensive than retaining the current one. Here’s where customer service enters the scene. If marketing tells people why they must try you out, customer service shows them why they should kee…
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Jan 15, 2019
The success stories of Jeff Bezos and David Karp is quite inspiring. It is a feat about how one man built a profitable venture all by himself. However, as inspiring as it is, it is also unique. Most successful startups usually have 2 or more founders.  Google, Microsoft, Souq.com, and Youtube, to name a few, all have developed into successful businesses due to a partnership. Although a partnership…
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Jan 15, 2019
The African continent is emerging as a prominent hotspot for the startup ecosystem. Research shows that during the first half of 2018, startup funding on the continent reached $168.6 million with 118 deals, surpassing last year's funding of $167.7 million. These have been secured predominantly by Kenyan and Nigerian startups, Africa's leading entrepreneurship markets. With a vast amount of natura…
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Jan 07, 2019
The African continent is slowly gaining a global presence in the startup ecosystem due to the skilled and ambitious entrepreneurs they nurture. According to the African Economic Outlook Report, 22% of the continent’s working-age population start their own businesses.  Additionally, over 80% of Africans consider entrepreneurship a viable career option. Africa ranked on top at the entrepreneurship …
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Dec 24, 2018
Venture Capital funding has slowly increased in popularity over the past decade. With an increasing number of startups, there has been a similar increase in VC funding. In 2017, UAE startups attracted $400 million of VC funding, the highest within the GCC region. Therefore, it is no surprise that promising startups would look at venture capital in order to secure funds. However, does receiving VC…
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Dec 05, 2018
From Google to Uber to FedEx, we have all heard success stories of VC-backed companies that empower entrepreneurs around the world to pitch their ideas to VCs in hopes of becoming the next big thing. Evidence shows that a fifth of all companies in the United States was provided funding by venture capitalists. As more startups become public, VCs are getting an increased share in the limelight, the…
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Nov 28, 2018
Approaching an investor may not always go as expected. Even though you get everything right including a well-developed business plan and pitch, the result is unpredictable. There is more to an investor rejecting your proposal other than them not being interested. Therefore, what should you do if an investor rejects your idea? This article would explore the next steps to be taken when an investor…
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Nov 20, 2018
The startup scene in UAE is flourishing like never before. The burgeoning entrepreneurial scene in this region is often attributed to the vast array of business opportunities. Moreover, the UAE has become the leading country in the Arab world in terms of startup funding deals, as business in the MENA region received some $560 million worth of investments in 2017, as well as a 65% increase in inves…
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Oct 31, 2018
To an entrepreneur, an idea is the first step. However, execution requires capital. Whether you're on the hunt for a $1 million or $1000 in venture capital, here are a few things you need to keep in mind before approaching potential investors for funds.   Build Your Team An efficient team is crucial to finding an investor. In fact, a question that every investor will put forward would be wh…
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Oct 29, 2018
Many entrepreneurs tend to be riddled when it comes to making the trade-off between growing their top line and maximizing their bottom line. After all, there is no way for start-ups to succeed if it doesn't rake in profits, which requires revenue. When it is your job to grow the company, it is important to know what type of growth you are after, as most tend to be confused with what to prioritize…
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Oct 24, 2018
Despite having similar goals, m-commerce offers a competitive advantage over e-commerce and offers the full-fledged functionality desired in the era of subtle yet persuasive marketing. LexisNexis has reported that an average US adult usually spends 59% of their time on mobile in comparison to 41% of the time spent in front of the desktop. With the mainstreaming of smartphones, the numbers are risi…
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Oct 22, 2018
In a modern global economy, building the company of your dreams usually demands an injection of investment and innovative methods to keep up. Expanding and working across MENA countries has been proven to be advantageous for many startups—as many consider the region to be a hub of innovation. Companies like Souq, Careem, and Uber are just some of the successful businesses to enter the market. It …
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Oct 08, 2018
Nowadays, it’s nearly impossible to function without using any form of technology. The whole industry has influenced the economic landscape in ways no other industry has done before, and seeing how fast it changes and progresses, it’s safe to assume that the industry’s growth is basically unstoppable. “There’s no denying that tech startups are the hope of the future.” It comes to no surprise…
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Aug 26, 2018
As the world keeps transitioning through different phases, the way businesses function need to transform as well, which is natural and necessary as evolution. To stay competitively pertinent, it is the call of the day that companies, corporations, or SMEs align themselves to these changes and are proactive in their nature. Constant innovation in business is no longer a luxury but a necessity. Toda…
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Jul 24, 2018
There are so many ways to make customers’ experiences easy on your website. From ergonomic UX to automated responses, you’d think they’d have everything they need. Sometimes, you might even rely on FAQs or pre-set responses to complaints or queries so as to lessen time on the phone or responding to emails. Unfortunately, in a lot of cases, FAQs aren’t enough.     Many websites follow the trend …
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Jul 12, 2018
Now you've signed up for a call answering service like Callix, how do you know our Callix team leaders are maintaining standards? This is where call monitoring steps in. It's a practice in call center environments where supervisors listen to agents interact with customers in real-time so they can monitor and rate their performance. Callix has a call monitoring feature that allows Callix team lea…
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Jun 24, 2018
2018一The future promised to us by sci-fi movies of the 90's is here. In fact, it’s been here for a while and interestingly enough, popular culture got so much of it right, barring teleportation or time travel. Everything has been developing at an exponential pace because of technology. Today, we are witnessing the rise of AI, specifically machine learning. This fast-paced development brings about…
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Jun 12, 2018
Dealing with customers on the phone is a tedious task. You are prone to misinterpretation, which often leads to angry clientele. A mad customer is still a customer, and the goal is to make these people feel important so they will continue making business with us. So how do you deal with all types of customers, ranging from the fault-finders to constant complainers? Here, we’ll share seven simple …
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May 18, 2018
Following the recent economic changes, the regional business landscape has transformed quite extensively in the last few years. While many long-established businesses are re-thinking their activities in the region, many others have opted out of the global system in favour of more local opportunities. This has led to a rise in the number of SME business activities in the region, whichtoday contribu…
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May 09, 2018
‘Tis the season to be jolly!  December is regarded as ‘the most wonderful time of the year’ because streets are filled with lights, and homes overflow with gifts and good cheer. You know what else the season is filled with? Rushing, complaining, and a sudden influx of customers—where were they when you needed them? The last thing you want is to become a business Grinch.   Greeting Cards (E-card…
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Dec 20, 2017
Sweat starts to drip, hands growing cold as you hover over the answer button. Every time the phone rings, it’s as if you’re walking into war. The same way knights wield swords and soldiers carry their guns, nobody should ever go to battle unarmed. Overcome that phone phobia properly equipped.   Practice Makes Confident   Soldiers go into training for target shooting and hand-to-hand combat. Do…
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Dec 20, 2017
Business owners know that one of the best ways to build a successful business is sustainability. Here, we’ll talk about one of the best ways to reach that rarefied tier. Global Customer Service-- what is it and how can get you to your growth targets without losing you customers?     Global Customer Service (GCS) is a type of Customer Relationship Management (CRM). GCS is a way to improve your…
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Dec 15, 2017
The world is full of different types of people, and sometimes it’s difficult to keep track of how to deal with each one. We’re making things a bit easier for you by giving you a headstart with some of the most common types of customers you’ll speak to on the phone. The Newbie Agitation Level: Low Best known to ask: questions about the product or service, office whereabouts, contact informatio…
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Dec 11, 2017
Now that we’re down to the last days of the year, it’s no surprise that various brands have started to roll out their holiday gimmicks. You may also have noticed that some businesses that stayed off the limelight for the duration of the year are now leveling the playing field. For the latter, this may be their chance to shine, but what happens after the decorations are taken down, signaling the en…
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Dec 10, 2017
All customer service agents have one goal in common: to ensure the satisfaction of the clientele. However, contrary to popular belief, the customer is not always right. There are instances wherein you, the customer service agent is left with no choice but to say no. No one wants to set up other people for disappointment, especially if your industry revolves around problem-solving. So how do you br…
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Nov 30, 2017
The workplace is now more diverse than ever. Now that millennials are starting to infiltrate offices and companies worldwide, conflicts due to differing values and beliefs are unavoidable. In the customer service industry wherein the foremost priority is to attend to the customers’ needs, you simply can’t afford to spend precious time dealing with misunderstandings in the workplace. To avoid that,…
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Nov 27, 2017