<p class="m-top-30">The world is full of different types of people, and sometimes it’s difficult to keep track of how to deal with each one. We’re making things a bit easier for you by giving you a headstart with some of the most common types of customers you’ll speak to on the phone.</p>
<p class="m-top-30"><b>The Newbie </b></p>
Agitation Level: Low </b></p>
Best known to ask: questions about the product or service, office whereabouts, contact information</b></p>
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Having new customers is always a good sign. That’s why, as a customer support employee, you have to know how to keep them. At first, they may come off as clueless, but this is always an opportunity to build a new relationship for your business.
<b>The “Do I really have to deal with this now?” </b>
Agitation Level: Very High </b>
Best known to ask: if they can talk to your supervisor</b>
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If you ask us, yes, you do. Whether they’re yelling at you over the phone or asking to speak to your supervisor, you will absolutely positively have to face them. It’s always better to make an effort to keep your customers instead of turning them away. Help them get to the solution they need and make sure they leave the conversation on a lighter note and smiling.
<b>The “Loop-the-loop” </b>
Agitation Level: Average </b>
Best known to ask: same questions over and over but in a different form</b>
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These are the types of customers who seem to be asking the same questions over and over, even though you’ve already answered them. They have a very high potential to become The “Do I really have to deal with this now?” customer. One word to guide you through this: Patience. In a world full of instant everything, people tend to get more irritable. A little patience goes a long way and it will always be appreciated by your customers in need—especially the old-timers.
<b>The Dream </b>
Agitation Level: 0, Chill</b>
Best known to ask: basic questions that you can easily resolve</b>
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If some customers are the worst, don’t fret, because there will always be the best. Just like a really good dream, conversations with these people go as smoothly as possible. You will find them coming to you with a question or two, and then walking away, leaving you in peace.
You can’t really control who it is you’ll be talking to next. Just be sure to put on your best self, and address everything calmly and composed.