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PERSPECTIVES

How Do You Say No To Customers?

All customer service agents have one goal in common: to ensure the satisfaction of the clientele. However, contrary to popular belief, the customer is not always right. There are instances wherein you, the customer service agent is left with no...

All customer service agents ha...

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Are Millennials Good Employees?

The workplace is now more diverse than ever. Now that millennials are starting to infiltrate offices and companies worldwide, conflicts due to differing values and beliefs are unavoidable. In the customer service industry wherein the foremost priority is to attend...

The workplace is now more dive...

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What Is Customer Focus?

Now that we know the difference between customer service and customer experience, it’s time to define another business term that might be unfamiliar to some of you. Customer focus is a business strategy that adopts a customer-centric approach to ensure the...

Now that we know the differen...

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